Privacy Policy for User and Driver

PRIVACY POLICY

April 2023

At CUEPERⓇ, we take your privacy seriously. As a towing solution company, we collect personal information from both our users and drivers to provide a safe and hassle-free experience. This Privacy Policy describes how we collect, use, share and protect your personal information.

PERSONAL INFORMATION WE COLLECT:

• When you create an account, we collect your personal information such as full name, phone number, email address, birthdate, and payment information.
• When you use our app, we collect your precise location, trip details and feedbacks.
• When you contact our customer support crew, we collect your contact information and details of your problem.

HOW WE USE YOUR PERSONAL INFORMATION:

• We use your personal information to provide and improve our services, such as processing payments, responding to your requests and inquiries, and ensuring a safe and secure service experience.
• We may use your personal information to send you promotional offers or updates about our services, but you may unsubscribe at any time.
• We may use your personal information for research and analysis purposes to improve our services and user experience.

HOW WE SHARE YOUR PERSONAL INFORMATION:

• We may share your personal information with third party service providers that help us operate our business, such as payment processors, customer service providers, and survey systems. These third-party service providers are subject to strict confidentiality agreements and are only authorized to use your personal information for the purposes for which we have engaged them.
• We may share your personal information with law enforcement agencies, regulators or other parties when required by law or as necessary to protect our legal rights or the rights of others.
• We may share your personal information with other users in certain situations, such as when you request a service or when you are a driver and have a vehicle in your truck. In such cases, we only share the information.

HOW WE PROTECT YOUR PERSONAL INFORMATION:

• We take reasonable steps to protect your personal information from unauthorized access, use, disclosure, and alteration. We use industry-standard security protocols and periodically review our security practices to ensure the highest level of protection.
• We limit access to your personal information to only those employees, contractors and third-party service providers who need to know that information to provide our services.
• We store your personal information on secure servers and use encryption technology to protect your data in transit.

YOUR RIGHTS AND CHOICES:

• You have the right to access, correct or delete your personal information at any time by accessing your account or contacting us.
• You may opt out of receiving promotional offers or updates by changing your communication preferences in your account settings or by contacting us.
• You may choose to disable location services on your device or revoke our app's access to your location at any time, but this may affect the functionality and performance of our services.

CHILDREN'S PRIVACY:

• Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children under the age of 18. If you are a parent or legal guardian and believe that your child has provided us with personal information, please contact us immediately.

CHANGES TO THIS PRIVACY POLICY:

• We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated Privacy Policy on our website or app and providing you with notice of the changes.

DELETION OF DATA:

• We retain your personal information only for as long as necessary to provide our services and for the purposes for which it was collected.
• You may request deletion of your personal information at any time by contacting us. We will take reasonable steps to remove your personal information from our systems, but please note that some information may remain in backup copies for a period of 30 days.
• We collect location tracking in the background to provide a smooth and efficient service experience, for example, to match you with the nearest driver and provide real-time updates on your location and estimated time of arrival.
• We collect location data in the background only when our app is open and in active use, or when you have given us permission to access your device's location services.
• We do not track your location when our app is closed or when you have revoked our app's access to your location.
• You may choose to disable background location tracking on your device or revoke our app's access to your location at any time, but this may affect the functionality and performance of our services.

CONTACTING US:

If you have any questions or concerns about our Privacy Policy or our collection, use or disclosure of your personal information, please contact us at support@cueper.com. We take your privacy seriously and will do our best to address your concerns in a timely and efficient manner.

TERMS AND CONDITIONS OF RUN SERVICES, A TOWING SOLUTION

Welcome to CUEPERⓇ, a towing solution that connects users with drivers. By using our services, you agree to the following terms and conditions:

ELIGIBILITY

To use our services, you must be at least 18 years of age and have a valid driver's license. We reserve the right to terminate your use of our services if we discover that you do not meet these eligibility requirements.

USER ACCOUNT

To use our services, you must create a user account with us. You agree to provide accurate and complete information when creating your account, and to promptly update your information if it changes. You are responsible for maintaining the confidentiality of your account login credentials and any activity that occurs under your account.

SERVICES

We provide a platform that matches users with drivers. We do not own or operate any vehicles, and we do not employ any drivers. All drivers are independent contractors who have agreed to use our platform to connect with customers. We do not guarantee the availability of any driver or vehicle.

PICKUP REQUESTS

When you request a towing service through our platform, we will provide you with an estimated fare based on the distance of your pickup. This estimate may vary based on factors such as traffic, tolls, and additional stops. By requesting a vehicle pickup, you agree to pay the fare calculated by our platform.

CANCELLATION POLICY
You may cancel a pickup request at any time before the truck driver arrives. If you cancel a job after the driver has accepted the request and is on his way to pick your vehicle up, you may be charged a cancellation fee.

PAYMENTS

All pickup payments will be processed through our platform. You agree to pay the fare calculated by our platform, plus applicable taxes, and fees. Payment may be made by credit or debit card, or other payment methods offered by our platform. We reserve the right to charge additional fees for late payments or other violations of our terms and conditions.

RATINGS AND COMMENTS

After each job, both users and drivers will have the opportunity to rate each other and provide feedback. We may use this feedback to improve our services or to suspend or terminate the accounts of users or drivers who violate our terms and conditions.

REVIEWS REQUEST

Furthermore, as part of our commitment to continuously enhance the performance and user experience of our services, we may reach out to you for feedback and preferences through satisfaction surveys. We value your opinion and believe that it plays a crucial role in improving our services' functionality and increasing customer and driver satisfaction.

Moreover, to further advance our services and boost it, we offer you the opportunity to participate in surveys aimed at gaining valuable insights into your preferences and opinions regarding our offerings. By understanding your feedback, we can address any challenges, streamline the user experience, and enhance your interactions with our services. Therefore, we may periodically contact you to request your input through satisfaction surveys.

LIMITATION OF LIABILITY

We are not liable for any damages or losses arising from the use of our services, including but not limited to loss of profits, loss of data or personal injury. Our liability to you is limited to the amount of the fare you paid for the service requested in question.

INTELLECTUAL PROPERTY

All intellectual property rights in our platform and services, including, but not limited to, trademarks, logos, and copyrights, are owned by us.

If you have any questions or concerns about these terms and conditions, please don’t hesitate and contact us at support@cueper.com.